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24/7
Down time is the last thing you want to think about. Especially when your production is non-stop. You are undoubtedly dedicated to predictive maintenance, but something can always go wrong. When that happens rely on 24-hour service from itsme. We are always available, switch quickly and keep the impact of down time to a minimum.
Supplied directly
If you use our 24-hour service, you will first phone our inside service. We then call our central distribution centre to look for your desired product. If it’s in stock we immediately ship it to your location. Efficiently and quickly.
When down time hits, itsme will take you further. One phone call and we’ll get immediately get to work. For our 24-hour service call:
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Technical Support Desk
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Get to know our Technical Support Desk. This is where our product specialists work. Real technicians, with in-depth knowledge of suppliers, industries and applications. They are experienced, provide training and know the practical challenges of machine manufacturers and industrial end users. And in addition to all that, they are there to assist you. Ready to answer your questions. Or help you immediately when needed.
Repairs
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What do you do with defective product? Do you have it repaired or replaced? And whatever you choose: how much does it cost? With our repair service you know exactly where you stand beforehand. We come and collect the product, we assess the defect and offer you a specific proposal with multiple options. Will you have the product repaired? Then we’ll deduct the assessment costs from the final price.